Title: Retail Service Advisor “RSA”

Position: The RSA is responsible for interacting with customers in our dispensary locations, providing knowledge, information and resources on a regular basis. Addresses and resolves customer questions in a professional manner. Provides superior customer service at all times. 

Authority and Supervision: 

• Report directly to the Dispensary Manager and Assistant Manager

Responsibilities and Duties:

• Follow Redi Policies and Procedures for daily operations and fully comply with the state marijuana regulations
• Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport 
• Provide product expertise and knowledge to customers and explain the potential benefits of each variety and strain of marijuana, as well as methods of use. 
• Identify unique needs of each individual customer by demonstrating  compassion, empathy and sensitivity.
• Answer questions and provide resources to assist in customers use of products
• Maintain privacy and confidentiality with your customers
• Accurately enter all information into the POS system to ensure customer receives the correct product and inventory remains accurate
• Help to ensure the store is stocked, clean and in proper operational order
• Work in close coordination with a team of other RSA’s
• Supports the team work effort in both opening and closing procedures
• Projects a positive image of the organization to employees, customers, industry, and community
• Act as a liaison between customers and Redi management to continually improve the customer experience
• Appropriately escalate customer issues, conflicts or complaints, inspiring long-term customer relationships and loyalty to our brand
• Performs other duties and tasks as assigned

Qualifications and Skills:

• Previous retail or customer service experience preferred
• Knowledge of basic computer skills, point of sale software and cash management is a plus
• Must successfully complete Redi’s RSA role specific training program. This includes passing the dispensing test at the conclusion of the training program and independently performing all functions of the role.
• Ability to deal with problems and resolve in a professional manner
• Must be available to work weekends and applicable holidays
• Positive attitude and strong work ethic
• Demonstrates high emotional intelligence
• Ability to effectively multi-task
• Must be highly organized and have extreme attention to detail
• 21 years of age or older
• Passionate about the importance of marijuana 

Physical Capability:

• Ability to stand for prolonged periods of time (4 hours or more), and perform weighing, counting, calculating and computer processing operations. Ability to lift 30lbs unassisted.